Strengthening Hotel Safety Through Detection Intelligence and Response
Hotel Shield helps hotels move beyond awareness by providing technology, expert review, documented response workflows, and investigative support that strengthen operational readiness and help protect guests, staff, and communities.
THE PROBLEM
The Growing Liability Threat for Hospitality
45%
YoY increase in federal civil cases alleging trafficking filed against hotels/corporations
2024=670 v 2025=969)
63%
of all civil sex trafficking cases are now against U.S. hotels
$567M
awarded to plaintiffs since 2003
Hospitality Today - The Problem
Numerous data silos
Evolving OSINT tool set and signals
Stringent data and privacy controls
Increased reputational risk
Increased staff training and awareness needs
Limited resource capacity
Potential civil suit liability
Lack of Support
OUR SOLUTION
Hotel Shield Delivers Continuous Detection, Expert Analysis and Operational Support
Combining real-time detection technology with human expertise to help hotels identify potential trafficking activity, evaluate risk, coordinate response, and strengthen operational readiness.
Real-Time Detection & Response
Intelligent Matching Via TruePathVision
Staff Incident Reporting
Investigation Support
Intelligence & Risk Analysis
Property Crime Analysis
Open-Source Intelligence
Commercial Sex Advertisement Monitoring
Suspicious Activity Analysis
THE HOTEL SHIELD APP
Monitor Your Property with the Hotel Shield App
One Platform. Full Visibility.
The Hotel Shield app brings real-time alerts, historical intelligence, and case workflows into one platform so hotel teams can monitor, act, and report from a single system.
Case Management
Hotel Shield acts as the case manager, ensuring incidents are handled discreetly.
Visibility
Intuitive app for incident reporting, documentation, and full visibility of outcomes.
Audit Log
All activity is tracked in an audit log for defensible records.
Manage Users
Control who can access incidents and who receives alerts for each property.
Evidence
Evidence Preservation & Protection built into every incident workflow.
REAL-TIME DETECTION & RESPONSE
Identify risk as it happens.
Real-time detection tools help hotel teams identify risk as it happens, report incidents quickly, and get investigative support for faster, more confident decisions.
INTELLIGENT Matching via TruePathVision
Sub-second identification of persons of interest.
Speed:
Identifies persons of interest in under a second
Open-Source Intel:
Matches against databases tied to missing children and known bad actors
Alerts:
Instant notifications when a match is detected
Hardware:
Turn your existing security system into a proactive safety tool, or use our simple-to-install camera
STAFF INCIDENT REPORTING
One QR code. Any phone. Any time.
Simple:
Single response form to capture incident details
Accessible:
QR Code allows access from any phone or web browser
Alerts:
Instant notifications to ownership and management once an incident is reported
Human Investigation Support
Trained investigators, ready to act.
Hotel Shield has trained human trafficking investigators that can help gather intel from staff and witnesses
Collaborate with Law Enforcement to remove bad actors from property
Intelligence & Risk Analysis
Turn signals into actionable intelligence.
Property Crime Analysis
Analyze crime patterns around a property over time to identify recurring risks, hotspots, and trends that inform prevention strategies.
Open-Source Intelligence
Collect and review relevant publicly available information to add context to incidents, identify emerging risks, and support informed decision-making.
Intel Reports
Turn past incidents and external risk signals into actionable insights, helping properties identify patterns, reduce repeat issues, and make better prevention decisions.
Suspicious Person Monitoring
Identify and track persons-of-concern and related activity patterns to help properties respond consistently and reduce repeat incidents.
Sexual Ad Monitoring
Monitor online commercial sex advertising activity for indicators linked to a property or area to help identify potential exploitation and trafficking-related risk.
Hotel Shield Security Operations Center (SOC)
Hotel Shield operates a 24/7 SOC with trained trafficking intelligence analysts who help gather non-digital data points and validate handoffs to law enforcement. Our Human-in-the-Loop process ensures that Hotel shield meets your policies and procedures and best practices for combating human trafficking.
Capabilities
Tailor KPIs and Operational Playbooks to customers policies and procedures and local jurisdiction
Identify data gaps or inconsistencies across data sources and search OSINT for additional data
Conduct Field Interviews with employees (e.g. with Housekeepers, front desk, etc.)
Engage Law Enforcement Specialists and Survivor Care Network through resolution
All SOC activities are time-stamped and available for customer audit logs
Adhere to PPDR, ISO27001, PCI DSS and is SOC 2 Pending
Our SOC operates 24/7 virtually to support Hotel Shield
The Hotel Shield Difference
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Privacy by Design
Hotel Shield is designed with privacy and responsible use in mind.
The platform evaluates authorized public safety datasets related to active investigations and missing persons while supporting responsible operational decision-making. Human analysts review potential matches before alerts are issued, and hotels maintain control over operational response.
Start with one property.
Zero-Cost 30-Day Pilot Program
Available in Fort Worth, Dallas, Houston & Nashville.
Our services can be activated and configured for your trial as warranted and approved. Guaranteed Confidentiality and Data Compliance.
FAQ
Frequently Asked Questions
When does the Trial begin? Once I sign the agreement or once the system is up and running?
Once we receive a signature and deposit, the Trial will begin. Then we will conduct 1 day of discovery and then ~2 days to install and test Hotel Shield.
What happens when the trial runs out?
Hotel Shield will be available for a long-term contract at your discretion.
What locations are available for trial?
Fort Worth, Dallas, & Houston, Texas and Nashville, Tennessee
Who else will see any potential Incidents? And how can we make sure we protect privacy while participating in the trial?
- Trial Participant + anyone from your internal team at your discretion
- Hotel Shield, under confidentiality and mutual non-disclosure agreement. We are open to other solutions (e.g., attorney/client privilege)
- Any outreach to third parties (e.g., nonprofits, Law enforcement, etc.) will be based on your policies and procedures as well as any governing statutory requirements
Which law enforcement agencies and nonprofits are you working with? Have they signed NDAs?
We have a proprietary dataset of law enforcement and nonprofit contacts throughout California, Florida, and Texas
Will this trial expose me to more legal liability?
Human trafficking in the hospitality vertical is a significant and growing risk. Hotel Shield is working to reduce this legal and regulatory risk. Our good faith intent of this trial is to do so without increasing any other type of liability risk (e.g., data privacy).
Does it matter what software (e.g., Property Management System) I use?
No
Can alerts be routed into our existing tools (e.g., outlook, teams, incident management, oracle, etc.)
During the trial we will work with you to fit your process needs
Do we need any more devices or need to install any new equipment? (e.g., iPad, mobile, terminals, apps)
Hotel Shield will provide your property with 1 TruePath Vision Camera and processor. All you need is Wi-Fi enabled.
Where will my data be stored after the trial is up?
- During and after the Trial, all of your data belongs to you. After the trial, if you decide to not engage Hotel Shield, we will delete all of your information and maintain confidentiality.
- Lessons learned to prevent, detect, or respond to human trafficking could be used by Hotel Shield to improve our solution, however such lessons learned will not contain any client or guest identifying information.
Who is going to train my staff on how to use Hotel Shield? Who from my staff needs to know how to use Hotel Shield?
- Only Trial Participants need to use Hotel Shield and we can train any other members of your team at your discretion. Other staff (e.g., front desk attendees, housekeeping, etc.) do not need to use Hotel Shield.
- Hotel Shield strives to make the user interface as intuitive as possible to ease training and operability, and not add work to our Trial participants.